Corporate Systems Administration implements high-tech processing

 

Employee benefit management company improves efficiency and accuracy

 

 

Corporate Systems Administration Inc., an employee benefits management company, has invested in technology and personnel that will allow automated claims processing, from benefit plan setup to claims payment.

 

Diana Pearce, CSA’s vice president of operations, and Stephen S. Zappardo, vice president of information technology, have completed certified training to lead implementation of the automated system. It will be integrated with the company’s state-of-the-art online capabilities.

 

“Automation will make claims processing more accurate and consistent and will speed up the process,” said Pearce, who has been with CSA since 1983 and maintains plan building and system changes for new and current clients.

 

Using the automated process will improve personnel efficiency, the processing cycle time and enable clients to move towards wholly electronic claims processing. CSA expects to process hundreds of incoming claims in the time that it takes data entry personnel to manually type just one.

 

“CSA is a leader in employee benefits administration and we are eager to add technology that improves the quality of our services and saves time,” Pearce said.

 

Federal regulations require automation and CSA’s implementation is about a year ahead of the mandate of HIPAA, the Health Insurance Portability and Accountability Act.

 

“With automation and our on-line services, plan sponsors or employers will be better informed,” said Zappardo, who was involved in developing CSA’s online capabilities to provide up to the minute online claims status.

 

“Employers will see claims moving faster and more consistently and can use our online services to check claim status and see very easily the trends in their claims,” Zappardo said. “They will see exactly how their claim dollars are being spent and with that capability, they can achieve better control and planning. They can quickly generate graphical reports to help them manage their plan daily.”

 

CSA’s online services also include eligibility status, human resource enrollments, changes and terminations, plan information and service help.

 

Pearce and Zappardo received certified training in claims automation sponsored by ARC, the Association of Resource Information Management Systems for All Clients. Pearce also was certified in dental claims automation. 

 

CSA is a third party administration firm that helps employers offer affordable and efficient health care coverage. The services include the design of self-funded plans, cost management and expert local administration from CSA’s locations in Johnson City and Greeneville, Tenn., and Savannah, Ga. CSA provides employee benefit management services to a variety of employers in the Southeast.

 

-end-

 

For more information, please contact Diana Pearce or Stephen S. Zappardo at

Corporate Systems Administration Inc., at 423-282-3420.

Visit CSA on the World Wide Web at www.csabenefits.com